Prime Crest LLC (“Prime Crest LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, use our services, contact us, or communicate with us through SMS/text messaging.
By using our website or providing personal information to Prime Crest LLC, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Prime Crest LLC, we may collect the following categories of information:
- Name
- Email address
- Telephone or mobile phone number
- Mailing or business address
- Information submitted through our website forms
- Information provided when requesting customer support
- Information related to your communications with us
- Information necessary to provide or manage our services
- Any other information you voluntarily provide to us
We collect only information that is reasonably necessary for the purposes described in this Privacy Policy or for purposes disclosed to you when the information is collected.
2. How We Use Your Information
Prime Crest LLC may use personal information for legitimate business and service-related purposes, including to:
- Provide and manage our services
- Respond to questions, requests, and customer-support inquiries
- Communicate with customers and prospective customers
- Provide requested information about our services
- Send service-related notifications and communications
- Send SMS/text messages when you have voluntarily provided the required consent
- Maintain and improve our website and services
- Protect the security and integrity of our systems
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable laws, regulations, legal processes, and governmental requests
- Fulfill other purposes disclosed at the time information is collected
3. SMS/Text Messaging Privacy
SMS Customer Support Communications
If you voluntarily provide your mobile phone number and affirmatively consent to receive SMS messages from Prime Crest LLC, we may use your mobile number to send customer-support and service-related text messages.
SMS messages may include:
- Responses to customer-support inquiries
- Responses to questions submitted through our website
- Service-related customer-support communications
- Important notifications related to your interaction with Prime Crest LLC
- Other non-promotional customer-service communications for which you have specifically provided consent
Prime Crest LLC will not use SMS messaging to send communications outside the scope of the consent you have provided.
Message Frequency
Message frequency varies.
Message and Data Rates
Message and data rates may apply.
How SMS Consent Is Collected
SMS consent is obtained when you voluntarily provide your mobile phone number and affirmatively opt in to receive SMS messages from Prime Crest LLC through an authorized consent mechanism, such as a website form, customer-support request, service request, or other authorized opt-in method.
Your SMS consent is voluntary.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
We do not consider submission of a telephone number alone to constitute consent to receive SMS messages where affirmative SMS consent is required.
Prime Crest LLC maintains records of SMS consent where necessary for compliance, customer-support, and business purposes.
How to Opt Out
You may withdraw your consent to receive SMS messages at any time.
Reply STOP to opt out of SMS messages.
After receiving an opt-out request, Prime Crest LLC will process the request and stop sending SMS messages covered by that consent, except where a message may be necessary to confirm your opt-out or where otherwise permitted or required by applicable law.
How to Get Help
Reply HELP for assistance.
You may also contact Prime Crest LLC directly using the customer-support information provided on our website.
Customer Support Email: info@primecrest.us
Mobile Number and SMS Consent Privacy
Prime Crest LLC will not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Your mobile phone number and SMS consent information will not be used by third parties or affiliates to send their own marketing or promotional messages.
SMS consent is specific to Prime Crest LLC and the purpose for which you provided consent. We do not sell, rent, transfer, or provide SMS consent information to another company for that company's own messaging or marketing purposes.
4. Sharing of Personal Information
Prime Crest LLC may use trusted service providers and technology providers that assist us with operating our website, providing services, processing communications, maintaining systems, and supporting our business.
Where such providers process personal information on our behalf, they are expected to handle that information only for authorized business purposes and in accordance with applicable requirements.
Mobile phone numbers and SMS opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may also disclose personal information when reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from governmental authorities
- Protect the rights, property, or safety of Prime Crest LLC, our customers, or others
- Detect, investigate, or prevent fraud, security incidents, or unlawful activity
- Protect the security and operation of our website and services
5. Data Security
Prime Crest LLC uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website, maintain preferences, and improve the user experience.
You may be able to manage or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some portions of our website.
7. Website Usage Information
When you visit our website, certain technical information may automatically be collected, including your IP address, browser type, operating system, device information, referring website, pages visited, and general usage information.
We may use this information to maintain website security, analyze website performance, troubleshoot technical issues, and improve our website and services.
8. Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
Prime Crest LLC is not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the applicable privacy policies before providing personal information to third parties.
9. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may also choose not to provide certain information. However, doing so may prevent us from providing certain services or responding to certain requests.
For SMS communications, you may withdraw your consent at any time by replying STOP to an SMS message.
For assistance with SMS communications, reply HELP or contact Prime Crest LLC using the customer-support information provided on our website.
10. Children's Privacy
Our website and services are not directed toward children under the age of 13, and Prime Crest LLC does not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
11. Changes to This Privacy Policy
Prime Crest LLC may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically.
12. Contact Prime Crest LLC
If you have questions about this Privacy Policy, your personal information, or our SMS/text messaging practices, please contact us.
Prime Crest LLC
Website: https://primecrest.us/
Email: info@primecrest.us
For assistance, reply HELP and contact us using the information above.
By using the Prime Crest LLC website or providing personal information to us, you acknowledge that you have reviewed this Privacy Policy.